Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made on callvaani.com from Brilliant Minds Global Pvt Ltd ("Awaazo").

1. Subscriptions

Monthly plans are billed in advance and include a fixed allowance of talk-time minutes for the billing cycle. You can cancel anytime from your dashboard or by emailing us; cancellation stops the next renewal. Your plan stays active until the end of the current paid cycle.

2. Wallet top-ups

Wallet top-ups add prepaid talk-time minutes to your account and are consumed as you place calls. Purchased minutes do not expire while your account is active.

3. Refunds

• Unused subscription: if you cancel within 7 days of a charge and have used less than 10% of that cycle's included minutes, you may request a pro-rated refund of the unused portion.
• Wallet balance: unused wallet minutes purchased within the last 7 days may be refunded on request. Minutes already consumed are non-refundable.
• Billing errors: duplicate or incorrect charges are refunded in full once verified.

4. How to request a refund

Email support@awaazo.com from your registered email with your account details and the payment reference. We review requests within 3 business days.

5. How refunds are issued

Approved refunds are processed to the original payment method via our payment partner (Razorpay), typically within 5–7 business days depending on your bank.

6. Contact

Brilliant Minds Global Pvt Ltd · 166 Adarsh Nagar, Jaipur, Rajasthan 302004, India · support@awaazo.com